Ivy House is dedicated to providing an excellent service to its customers. If
you have any suggestions or comments regarding our service please email us at
info@ivyhouse.com.au, we appreciate
your feedback.
How to Order
Shopping online is easy, simply browse through the rooms at Ivy House, place the
items you would like to purchase in your shopping basket and then proceed to the
checkout. Your payment can be made by credit card via our secure server. If you
prefer, you can place your order by telephone by calling 02 9363 9321.
Pricing
All prices are in Australian dollars and include GST. All goods must be paid for
in full prior to them being sent. We reserve the right to alter price and
availability without notice.
Delivery
Most orders are sent by courier, the remainder are sent by Australia Post.
Shipping is calculated based on weight and delivery postcode. An additional
freight charge may be applied for particularly heavy or large items or for
delivery to rural or remote locations. All goods must be signed for upon receipt
so please bear this in mind when giving us a delivery address. If your goods are
in stock they will normally be sent within two days of ordering. Items that are
made-to-order, or shipped from overseas, have individually specified delivery
times. If you have any questions about delivery times, particularly of items
specially ordered from overseas, please call or e-mail us. If you need something
urgently or have any special delivery requests, let us know and we will do our
best to help you.
Returns
Ivy House takes exceptional care with the selection and delivery of your goods
however, if you are not happy you may return your goods if they are damaged or
incorrect from those ordered within 7 days of receipt. The packaging and goods
must remain intact and must not have been used in any way. Personalised goods
may not be returned unless they are faulty. We cannot take any responsibility
for goods lost in transit so please get some proof of postage when returning
items. Returns will be assessed by and at the discretion of Ivy House. We will
offer either a refund (limited to the original price paid for the goods
excluding postage) or a credit note. We will not be liable for any amount over
and above the price paid for the goods.
Privacy
All personal information given to Ivy House will be used only in the processing
of orders and will not be disclosed to any third party without your prior
permission unless required by law.
Cookies
Cookies are small files that your browser uses to store information needed by
the websites you visit. Our website uses cookies to store session data,
including references to the items in your shopping cart, and, should you choose
to do so (by clicking the 'remember me' checkbox during checkout) your personal
information such as name, postal address etc. No financial information is stored
by our website in cookies, and any cookies created by this website can be safely
deleted at any time. Note: Not having cookies enabled may inhibit your use of
this website and/or cause the website not to function correctly.
Security
Our gateway facilities are provided by St George Bank. The padlock symbol
ensures that your payment is safely encrypted by SSL Technology, and thus your
financial information cannot be intercepted by a third-party. The bank does not
release your financial information to us but simply provides us with
confirmation that your payment has been made successfully.
Copyright
All contents of the website, including site design, text, graphics and images,
are the property of Ivy House and as such are protected by international
copyright laws. All products are subject to the copyright of their respective
owners, including those designed and manufactured by Ivy House. The name and
logo of Ivy House is trademarked. Any infringement whatsoever of our copyright
will be pursued to the full extent of the law.
Disclaimer
Every effort has been made to ensure the accuracy of the information contained
on this website. Ivy House shall, however, have no liability to any entity with
respect to any inaccuracy, misleading information, loss or damage caused
directly or indirectly by the information contained on this site or our
products. We make no representations or warranties of any kind, expressed or
implied, with respect to this website or the information, content, materials or
products included in this site including, without limitation, warranties of
merchantability and fitness for a particular purpose.
