Privacy statement

Ivy House respects the privacy of your personal information and is committed to complying with all relevant and current privacy legislation. This Privacy Statement explains how we collect and protect your personal information.

We collect information when you place an order, make an enquiry or ask to be placed on our mailing list.

We use the personal information you submit to provide you with the service you request. The only reason we may share this information with a third party would be to facilitate delivery of your order.

We may sometimes use the personal information we collect for a secondary purpose. We will only do this where you have consented, where we are permitted or required by law or it is in the interests of the public safety to do so. For example, we may use your contact details to send you updates and information about our products, services or promotions. You are always provided with the opportunity to notify us that you do not wish to receive this material.

We will not disclose information we collect about you to any third parties, with the exception of our delivery partners, without your prior consent.

We will take all reasonable steps to ensure the security of all personal information we collect. This involves protecting it from unauthorised access, loss, misuse, disclosure or alteration.

We undertake to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers. Your personal information is protected by SSL (secure sockets layer) with the highest level of encryption commercially available to ensure that your transaction is safe and secure.

Ivy House uses “cookies” technology which allows the web site to recognize you when you visit again so you can access your account without having to re-enter all of your details. Cookies contain information that identifies each user, for example login or username, passwords and so on. Our server needs to know this information in order for our web site to work correctly, and the information is nothing more than a string of letters and numbers. Cookies cannot determine the identity of individual users. It is a feature of your Internet browser which you can disable at any time.

By providing your personal information to us or by using our web site, you are indicating your acceptance of our current privacy policy.